Davies Consulting

Strategies for Complex Organizations

Energy Central: What happened? Gone are the days of good being good enough.

April 4, 2014

Davies Consulting’s Steve Owens in EnergyPulse blog:  “Even if you’re great, do SOMETHING to get better.”

Especially during a power outage, utility customers want to know everything and know it immediately. “Why haven’t I seen a truck?” “When will my power be back on?” “Should I try to move this downed wire that’s blocking my street?” “What’s taking so long?!”

Social media, 24-hour news, two or three connected devices in every household, weather forecasters who declare Armageddon at the first flake of snow, and a general decay of patience and attention span have the folks asking when the lights are coming back on before they even go out. Learn More

Categories: Emergency Management

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